l89 Privacy Policy
This policy clearly explains how your personal information is collected, for what purposes it is used, and how securely it is stored on the l89 platform.
1 Introduction and Scope
This Privacy Policy applies to all users of the l89 online platform (https://l89-vip.cam). When you use our services through the l89 website, mobile application, or any other digital channel, you are considered to have agreed to this policy.
l89 treats the privacy of its users as a top priority. This document clearly tells you what types of information we collect, why we collect it, and how that information is managed. This policy should be read together with our Terms and Conditions, as both documents together form the basis of our relationship with you.
This policy applies only within the l89 platform. Third-party websites or services are governed by their own privacy policies.
2 What Information We Collect
Various types of information are collected for account registration and use of services on l89. This information falls into two main categories:
2.1 Information You Provide Directly
Information you give us directly during registration and account management:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport details for identity verification
- Payment details — bKash, Nagad, Rocket, or Upay account numbers (not retained after a transaction)
2.2 Automatically Collected Information
When you use l89, some information is collected automatically:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Site navigation data — which pages were visited and how long you stayed
- Login and logout times
- Gaming and betting activity logs (for account security purposes)
3 Purpose of Data Use
l89 uses collected information only for the following legitimate purposes:
3.1 Service Operations
- Completing account registration and identity verification
- Processing deposits and withdrawals accurately
- Verifying eligibility for bonuses and promotions
- Determining VIP membership level and benefits
- Providing 24/7 customer support — in Bengali and English
3.2 Security and Protection
- Preventing fraud, money laundering, and unlawful activity
- Detecting unauthorised access to accounts
- Complying with applicable legal obligations
3.3 Service Improvement
- Analysing user experience to improve services
- Identifying and resolving technical issues
- Introducing new games, offers, and features
l89 never sells your information to third parties and does not share your personal information with advertisers.
4 Cookies and Tracking Technologies
l89 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.
4.1 Types of Cookies
- Essential cookies: These cookies are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functional cookies: Used to remember your preferences (language, display settings).
- Analytics cookies: Used to understand how the site is used; this information is analysed anonymously.
4.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some core functionality of the site. The method for managing cookies varies by browser — check your browser's help section for guidance.
5 Sharing Information with Third Parties
l89 may share information with third parties only in the following limited circumstances:
5.1 Service Partners
Only the information necessary for them to carry out their work is shared with payment processors (bKash, Nagad, Rocket, Upay), game providers, and technology infrastructure providers. They may not use this information for any other purpose.
5.2 Legal Obligations
Information may be disclosed when required by a court order, a lawful request from a law enforcement authority, or applicable law. In such cases, l89 provides only the minimum information required.
5.3 Business Changes
If a business restructuring or change of ownership ever occurs, user information may be part of that process. Users will be notified in advance in such cases.
l89 never sells your personal information to advertising networks, data brokers, or other commercial third parties.
6 Data Retention Period
l89 retains user information for as long as necessary — no longer. The following factors are considered when determining the retention period:
- Active accounts: All relevant information is retained for as long as the account remains active.
- After account closure: Transaction records are kept for a set period after account closure due to legal and regulatory obligations.
- Inactive accounts: Information from long-term inactive accounts is periodically deleted or anonymised.
Contact our support team directly to find out the specific retention period for your information.
7 Data Security Measures
l89 applies multiple layers of security to protect user information:
7.1 Technical Safeguards
- All data transfers are secured using SSL (Secure Socket Layer) encryption
- Passwords are stored in encrypted hash format, never in plain readable form
- Regular security audits are conducted to maintain server security
- Logins and transactions are protected through OTP verification
7.2 Organisational Safeguards
- Access to user information is limited to authorised staff only
- Staff handling information are bound by confidentiality obligations
- Procedures are in place for rapid response and user notification in the event of a security breach
Keeping your password and account details secure is also your responsibility. Never share your password with anyone.
8 Your Rights Regarding Your Information
You have the following rights regarding your personal information held at l89:
8.1 Right to Access
You may request to view the information stored in your account at any time. We will provide it to you within a reasonable timeframe.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. Identity verification may be required to correct certain information.
8.3 Right to Deletion
You may request deletion of your information in certain circumstances. However, it may not be possible to delete all information where legal obligations apply.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. To exercise any of the above rights, contact our support team.
9 Protection of Minors
All services on l89 are for persons aged 21 or over only. Collecting information from minors is entirely contrary to our policy.
Age is verified at the time of registration. If someone opens an account using false information and this is later discovered, that account will be closed immediately and all information will be deleted. To learn more about responsible gambling, read our Responsible Gaming Guidelines, where all the steps we take to protect minors are discussed in detail.
If you suspect that a minor is using l89, notify our support team immediately.
10 Policy Changes and Updates
l89 reserves the right to update this Privacy Policy when necessary. Changes may be made in response to changes in the scope of services, technical developments, or legal requirements.
10.1 Notice of Changes
You will be notified of significant changes:
- By publishing a notice on the site's main page
- By sending a message to your registered email address
- By displaying a notification message when you log in to your account
10.2 Consent
If you continue to use l89 after an update, it will be assumed that you have accepted the updated policy. If you do not agree to the changes, you may request account closure.
Visit our About Us page for full details on all changes, where the latest information about l89 is published.
11 Contact Us
If you have any questions about this Privacy Policy or wish to make any request regarding your information, please contact us. The l89 support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.
Live Chat: Chat with us directly via the icon at the bottom right of the website — active 24/7
Email: [email protected]
Response time: Instant on live chat, quick reply by email
For questions about our privacy policy as well as general topics, you can also visit our FAQ section.