l89 FAQ — All Questions Answered in One Place

Log in to l89 at l89 Login and go to the deposit page, then select bKash. Enter your bKash number and amount — minimum ৳300. Then send the payment to the given number via the bKash app or by dialling *247#, and enter the transaction ID in the l89 form to confirm your deposit. Your balance is usually credited within a few minutes.

Yes, Nagad is fully supported as a deposit method at l89. Just like bKash, go to the deposit page, select Nagad, and follow the same steps. The minimum deposit amount is ৳300. Make the payment from the Nagad app and enter the transaction ID in the designated field. Deposits are accepted from any Nagad account in Bangladesh.

l89 does not charge any deposit fee. However, your mobile banking provider — bKash, Nagad, Rocket or Upay — may apply their own send money charges according to their policies. Those charges follow the respective service's rules; l89 does not deduct anything extra.

First, wait a few minutes, as network delays can sometimes cause a slight hold-up. If your balance has still not arrived after 15 minutes, contact l89's 24/7 live chat with your transaction ID and amount. The support team will look into it promptly and, if needed, add the balance manually.

Yes. l89 supports both Rocket (Dutch-Bangla Bank's mobile wallet) and Upay as deposit methods. The minimum deposit amount is the same for all methods — ৳300. Choose whichever method you prefer and join any slots or live casino game.

On the l89 registration form, your username must use English letters, numbers and underscores (_). Your password must be at least 8 characters long and should be strong, combining uppercase letters, lowercase letters and numbers. Avoid using a password you already use elsewhere. Change your password regularly to keep your account secure.

On the l89 Login page, click the "Forgot your password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Verify the OTP and set a new password. If your number or email has changed, contact live chat directly to verify your identity and recover your account.

Yes, your l89 account can be accessed from any device — smartphone, tablet or computer. When logging in from a new device for the first time, a verification step may appear for security. Complete it using the OTP sent to your registered number. After that, you can play normally via the l89 App or a browser.

No. Under l89's rules, each player may hold only one account. If multiple accounts are found, all of them may be suspended and any accumulated bonuses cancelled. If several members of the same household want to play, each person can open their own account using a separate mobile number and ID. Read the terms and conditions for more details.

In Baccarat, you bet on whether the Player or the Banker will get a point total closer to 9. 10, Jack, Queen and King are worth zero; Ace is worth 1. If the total of two cards is a two-digit number, only the right digit counts as the points. l89's l89 Casino has live Baccarat tables from Evolution and Ezugi where you can play against a real-time dealer in Bangladesh time.

Roulette has two types of bets: inside and outside. Inside bets are placed on a specific number or a small group of numbers — higher payout but lower probability. Outside bets cover larger groups such as colour (red/black), odd/even, or high/low numbers — lower payout but higher chance of winning. Both European and live dealer Roulette are available at l89.

Yes, l89's live casino runs smoothly on both mobile browsers and the app. For a good experience, keep a stable internet connection (4G or Wi-Fi) and allow a small amount of data for video streaming. Installing the app from the official channel on either Android or iOS gives you better performance.

In a live dealer game, a trained dealer runs the game on camera from a professional studio, and that video streams to your screen in real time. Your bets are placed digitally and the results are visible live. l89 has live tables from international studios like Evolution and Ezugi, which are open 24 hours a day.

l89 collects your documents via secure SSL encryption and uses them solely for identity verification purposes. This information is not shared with third parties. Full details on data storage and use are available in the site's privacy policy.

Yes. For secure transactions at l89, the name on your account and the name registered on your bKash, Nagad, Rocket or Upay wallet must match. Deposits or withdrawals from a wallet with a non-matching name may be temporarily held. It is best to provide the correct name at the time of registration.

The verification process is used mainly to ensure account security and prevent unauthorised access. It confirms that deposits and withdrawals remain in the hands of the same person. Age verification to prevent participation by those under 21 is also part of this process. Read the responsible gaming page to learn more about playing responsibly.

l89 may ask for a copy of your national ID card or passport typically at the time of your first large withdrawal, if unusual activity is detected on your account, or if there is any discrepancy in your registered information. You do not need to submit documents repeatedly for normal daily play. The support team will notify you by email or chat if it is needed.

Yes, l89's support team provides service in both Bengali and English. Bangladeshi players can ask questions directly in Bengali and will receive answers in Bengali. There is no concern about a language barrier — contact us in whichever language you prefer.

l89 support is available seven days a week, 24 hours a day. Whether it is night or early morning, the support team is ready even during BPL or T20 World Cup matches. Live chat usually gets a fast response; email replies may take slightly longer.

There are two ways to contact l89 — live chat and email. Live chat can be opened from the chat icon at the bottom of any page on the site and is the fastest method. Sending a detailed description of your issue by email keeps a written record. Both channels work in Bengali and English.

To save time with support, keep the following information handy: your registered username or mobile number; the date and time when the issue occurred; the transaction ID for any deposit or withdrawal; and a brief description of the problem. Providing this information allows the support team to give you an accurate and quick resolution.

Withdrawals at l89 are usually completed within 10–45 minutes. If the money has not arrived within that time or your request continues to show as pending, contact live chat directly. Share your withdrawal ID and the time of your request and the support team will check the status and update you promptly. The minimum withdrawal amount is ৳500.