For ages 21 and above

l89's commitment to responsible gaming

Gaming is for enjoyment — not a way to earn money. l89 always wants you to enjoy yourself within safe limits and to get support when you need it.

Age 21+ required

Set deposit limits

Self-exclusion feature

24/7 support

Why is responsible gaming important?

Online casino and sports betting can be a form of entertainment, but it is never a substitute for a family's essential income. At l89 we believe that the right knowledge and healthy habits are the foundation of genuine enjoyment. Our doors are open to every member — but only to those aged 21 or above.

Uncontrolled addiction to gambling can have serious effects on individuals and their families. That is why l89, alongside offering games, has put in place a number of protective measures to keep members informed. Our Terms and Conditions cover this in detail — we encourage new members to read them once.

If you feel your gaming habits are getting out of control, do not wait — contact us via 24/7 live chat or email. Our support team responds in both Bengali and English.

Tools to keep yourself protected

Using these features at l89, you can set your own gaming limits.

Deposit limit

Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately, and you must wait a set period before increasing it.

Time limit

Decide in advance how long you will spend on the site each day. When the set time is up, the system will alert you.

Self-Exclusion

If you feel you need a break for a while, temporarily close your account for a set period. Long-term or permanent self-exclusion is also available.

Bet limit

Cap the maximum amount for a single bet. This reduces the risk of placing a large bet on impulse and helps your balance last longer.

Reality reminder

A message will appear on screen at set intervals, reminding you how long you have been playing and how much you have spent.

Cooling-off period

If you need an immediate break, suspend your account temporarily for 24 hours to 30 days. During this time you cannot make deposits or place bets.

To activate these features or to find out more, visit our FAQ section or contact us directly via 24/7 live chat.

Recognise the warning signs

If you notice these signs, it means your gaming habits need support to stay in control.

Chasing losses

Repeatedly placing larger bets to try to recover lost money — this is the start of a dangerous cycle.

Spending essential money

Betting with household expenses, rent, or loan money is a serious warning sign.

Strain on family relationships

A tendency to hide things or lie to family or friends because of gaming.

Impact on sleep and health

Playing late into the night, getting less sleep, and losing focus at work or studies.

Excessive stress after losing

Feeling anger, depression, or anxiety after a loss and turning back to gaming to cope.

Steadily increasing bets

Feeling the need to bet more money than before to get the same feeling.

Ask yourself

Think honestly about these questions — the answers will help you understand your own situation.

Self-assessment questions

Are you able to decide for yourself how long you play and how much you spend, or do you repeatedly end up spending more time than you intended?

Do your family or close ones know how much you are playing? Or are you keeping it hidden?

Have you tried to stop playing but been unable to — has this happened more than once?

Is gaming causing problems with managing household expenses, paying bills, or meeting other responsibilities?

Are you turning to gaming when you feel low or stressed — does it feel like the only way to cope?

If two or more of your answers are "yes", contact l89's 24/7 live chat or email [email protected]. Also speak with someone close in your family or a professional counsellor — reaching out takes courage.

Where to find support?

Ask for help rather than carrying it alone — this is not weakness, it shows awareness.

l89 live chat

Support in Bengali is available 24 hours a day, seven days a week. Talk to us directly about self-exclusion or setting limits.

Email support

Email us at [email protected]. The team responds in both Bengali and English.

Family and friends

Open up to the people close to you. Support from family is often the most effective help.

Professional advice

Speak with a mental health specialist or counsellor. Professional support is very important in dealing with addiction.

l89's pledge

We believe gaming in a responsible environment brings genuine enjoyment. Our Privacy Policy explains in detail how member information is kept secure and how sensitive data is used.

Only persons aged 21 or above may open an account at l89 — age is verified.
Any attempt by a minor to create an account is stopped immediately and, where necessary, the account is permanently closed.
When a self-exclusion request is made, the account is closed within the specified time and no promotional messages are sent during that period.
If unusual changes in a member's behaviour are noticed, our team may reach out on their own initiative.
Using secure payment methods — bKash, Nagad, Rocket, Upay — the full transaction history is always visible to the member.
No advertisement or promotion is created targeting minors or members who may be at risk.

To learn more about l89 — its history, values, and service details — read the About Us page. It sets out our approach and how we operate.

Let gaming be enjoyable, with responsibility

l89 believes an informed player is the best player. Know your limits, enjoy yourself, and talk to us whenever you have a concern.

For ages 21 and above

Questions and answers about responsible gaming

Self-Exclusion is a feature that lets you close your own account for a set period or permanently. During this time you cannot log in, make deposits, or place bets. Apply through l89's 24/7 live chat or by emailing [email protected] and it will be activated within the specified time.

Reducing a limit takes effect immediately — you can do this at any time. However, increasing a limit involves a waiting period to prevent impulsive decisions. Contact our support team for more details.

The minimum age to register at l89 is 21. You must declare your age at registration and may be asked to verify it with an ID document. Any account found to belong to a minor is closed immediately.

Each account is for the personal use of the registered member only. If you suspect that an underage family member is accessing your account, change your password immediately and notify l89 support. Using a device lock and a password manager is a sensible precaution.

After a short-term self-exclusion ends, your account may reactivate automatically or you may need to notify the support team — this depends on the type of break you chose. Reconsidering a long-term or permanent self-exclusion requires following a specific process. The support team will guide you through it in detail.

Seeing a mental health counsellor or psychiatrist is the most effective step. This service is available at a number of public and private hospitals in Bangladesh. Seek support from your family and let l89's support team know — we will take the necessary steps at the account level.